Community Mediation, Inc

The Connecticut Department of Social Services (DSS) administers a statewide housing mediation program that includes a Rent Bank to pay a portion of the back rent or mortgage of families in imminent danger of being evicted.  CM operates this program in the greater New Haven area and also serves as the program's lead agency, providing training and technical assistance to DSS and other agencies in the state. 

For eligible families in Branford, East Haven, Hamden, New Haven, North Haven and West Haven, CM provides mediation to help tenants/landlords and homeowners/mortgage holders resolve conflicts over back rent or mortgage owed, repairs, late rent payments, and other issues.  Eligibility criteria for the program include:

• Families must have a gross monthly household income less than 60% of the state median income adjusted for family size.
• The family’s rent or mortgage must be less than or equal to 60% of the gross monthly family income.
• Families must have received a Notice to Quit, landlord letter threatening eviction, or a letter indicating possible foreclosure on an owner-occupied home.
• Families and landlords or mortgage holders must agree that it is their intention that the family remain in the home for at least 12 months.

The mediation process is free, confidential, and voluntary. The Eviction and Foreclosure Prevention Program is not an entitlement program. Assessment and mediation services, as well as Rent Bank resources, are contingent upon the availability of funding for the program.

To apply for the Eviction and Foreclosure Prevention Program, please call the mediation center at 782-3500 to request a mailed application or come to our office and complete the appropriate pre-application.

For more information about the EFPP, please contact the main office at 782-3500 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it